QuickBooks accounting software allows you to create company files, it also helps you in creating invoices, maintaining records etc. It creates a list of all the items in it. For instance creating a customer ID. But when you enter the invalid customer ID number when you try to set up the account with online services like bank feeds, you might encounter “QBwin.Log: Lvl_error: Verify online account information: Invalid Customer id number”.Qbwin.Log:Lvl_Error is contained in the log files of the QuickBooks. 

What are the different types of QBwin.Log:Lvl_error?

  • Log: Orphan payee found in online cache.
  • Log: Verify Target:Invalid open balance
  • LVL_ERROR-Error: Verify item history target quantity on order mismatch error.
  • LVL_ERROR-Error: Verify online account Information:Invalid Customer ID number>Record=XXX.
  • Log:Verify list.Duplicate name encountered.
  • LVL_SEVERE_ERROR-GetDecryptedCreditCardNumber Failed: the decryption has failed.CHECKPOINT:Failed to decrypt customer credit card number.Customer ID:nnn.
  • Log:LVL_ERROR-error:Verify Account List Item: View out of sequence
  • Log:LVL_ERROR-error:Verify Online Account Information:Invalid customer ID number.
  • LVL_ERROR-Error:Verify Item History:Build txn target bad pending state.item=nnnn.
  • LVL_ERROR-unable to decrypt social security number/social insurance number.
  • Log:LVL_ERROR-Error: Verify payroll item: Invalid tax authority.
  • Log:LVL_ERROR-Error:Verify item:Invalid tax agency. 

What can be the causes of Qbwin.Log:Lvl_Error?

Entering the wrong customer ID while setting up an online service account.
Incorrect online bank information in the QuickBooks. 

There are two possible ways to fix the Qbwin.Log:Lvl_Error:

Method 1: By rectifying the Customer ID on the account setup for online services. 

  • For this, you need to first select the option of Company in the quickBooks online.
  • Next step is to reach the tab of the  “Chart of Accounts”.
  • Here you have to check if your bank is enabled for online services or not. 
  • Make a right click on the bank account and click on the option of “edit Account’.
  • From here, you have to go to the ‘Settings’ for Bank feed.
  • Next, when you reach the settings tab, rectify the customer ID and close this tab.
  • Finally, you have to run the ‘similar data utility’ to make sure that the changes have been updated. 

Method 2: By verifying the online bank information in QuickBooks abf the connect to bank. 

  • The very first step is to go to the ‘List menu’ and select tab of ‘Chart of Accounts’. 
  • When the error occurs, right click on Account which is associated with your online QuickBooks services like banking.
  • Now, reach to the Edit option. 
  • Next task is to move to Bank feed settings and ensure that the set up customer ID matches with the ‘Customer ID’.

Important points:

  • Extra space, special characters. – in the Customer ID field can be the suspected causes of Qbwin.Log:Lvl_Error. 
  • Customer ID or PIN must be alphanumeric as per the policies of the bank. 
  • Your account might have been locked due to more than required unsuccessful login attempts. 

Following these steps, you can easily fix Qbwin.Log:Lvl_Error. If you feel you are stuck somewhere, please call QBSsolved at +1(888) 910 1619 and our team of experts will be happy to help you.