How to Fixing QuickBooks Error Code OLSU 1013 (Updated Steps)

QuickBooks accounting software is the most reliable software for all financial accounting tasks associated with your business. But using QuickBooks may sometimes become problematic due to some technical glitches or errors. One such error is OLSU errors. OLSU errors are super tricky and can confuse you within seconds. There are a series of OLSU errors and OLSU error 1013 is one of them.

What is QuickBooks bank feed error OLSU 1013?

 QuickBooks  error code OLSU 1013 when the software is not able to connect to the bank.  QuickBooks OLSU error 1013 comes up with the following message: 

“There is a problem with your login. Please try again. Message from Bank of America- All other States: Invalid username/password.”

“An unexpected error occurred. The branding and profile servers could not be accessed”.

Error Description
ProblemAn unexpected error has occurred. The branding and profile servers could not be accessed.
Error There is a problem with the login. Please try again OLSU1013

For technical assistance and get it solved from professional QuickBooks Error support team at 1-888-910-1619.

QuickBooks Error code OLSU 1013- Screenshot

Reasons that cause QuickBooks  error code OLSU 1013 are:

  • The QuickBooks which are being used are outdated.
  • You might be using a mode other than express or side by side mode in QuickBooks  that causes QuickBooks  error code OLSU 1013.
  • You might have entered incorrect login details at the bank end.
  • Internet explorer configuration is not supporting the connection between QuickBooks and internet explorer.
  • QuickBooks might be experiencing issues in connecting to the bank that might cause a QuickBooks  error code OLSU 1013. 
  • Issues in the internet connection as it is needed that you have a secure internet connection. 

This article will help you get knowledge about QuickBooks error code OLSU 1013 and will help you get the error fixed.

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Points to remember before fixing QuickBooks error code OLSU 1013:

  • Check the company file backup.
  • Match any pending download transactions.
  • Make sure to sign in with the bank.
  • Ensure that you are connected with the bank.

Methods to Fix QuickBooks error code OLSU 1013

Solution 1: Making a new company file.

  • The very first method is to create a new company file. For this:
  • Reach the file menu. 
  • Select the option of a new company.
  • Now, make a click on express start.
  • You need to add the bank account, click on Add account.
  • Proceed to set up the account for bank feeds. 
  • Now, you need to download the bank feed transaction.
Making a new company file -Screenshot

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Solution 2: Enable TLS protocol to fix QuickBooks  error code OLSU 1013. 

  • Open Internet explorer and make a click on the gear icon.
  • Now you have to reach the internet option.
  • Click on the Advanced tab.
  • Next, proceed to the security section and you need to unmark the TLS 1.0 option  and at the same time mark Use TLS 1.2 option.
  • Click on Apply.
Enable TLS protocol-Screenshot

Solution 3: Creating and merging accounts.

  • Make a right click on the account which is having issues. 
  • Proceed to choose the Edit account option.
  • You need to highlight the account name and click on the copy tab.
  • Proceed to add Asterisk (*) at the end of the account name.
  • Click on the Bank feed setting tab and select the option “Deactivate the online services”.

Solution 4: Refresh the bank connection.

  • You need to first check all inactive bank accounts.
  • You should now move to the company files.
  • Proceed to select the option of Chart of Accounts.
  • Now select the include inactive box and you must spot the inactive account with the lightning bolt.
Refresh the bank connection-Screenshot.

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Solution 5: Deactivating accounts having online services.

  • From the chart of accounts, you need to check the ‘include option present at the bottom.
Deactivating accounts having online services-Screenshot.
  • You have to deactivate the feeds for the inactive account.
  • Now, you have to close and open the file again.
  • You need to set up every account for bank feeds.

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Solution 6: Keep the default bank account in the company preferences.

  • Go to QuickBooks .
  • Now, sign in to the company file.
  • Go to preferences option.
  • Go to the checking tab.
  • Now, you have to select the default in my preferences tab.
  • Opt Company preferences tab and select the default account.
  • Click Ok.

Solution 7: Keep default bank account under company & personal preferences

  • Go to the QuickBooks icon and proceed to open the accounting software. 
  • Now, you should sign in to the company file as admin.
  • Move to the preferences tab that you see under the edit menu.
  • You must select the checking tab. 
bank account under company & personal preferences
  • To proceed, choose the default option under my preferences
  • Move to the option of company preferences and then select the default account for all the options. 
  • Click ok as a final step and login to the online banking. 


Hopefully this article was helpful in fixing QuickBooks OLSU error 1013. But if you feel that you are stuck on Error OLSU 1013, and you need expert help to get rid of QuickBooks error OLSU 1013, Connect to QBS Solved at 1-888-910-1619.

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